The 3 Pillars of Customer Success: Culture, Technology and Health

Part of the Customer Success Summit On-Demand Series Depending on the company, Customer Success can be implemented in any number of ways. Small companies, large companies, B2B, B2C, high-touch, low-touch, all sorts of organizations approach this challenge with a myriad of different solutions. Despite all the different approaches, there are 3 areas that every company should look at to evaluate and optimize their Customer Success strategy: Employee Engagement, Technology, and Health. In his session at Customer Success Summit 2015 Jeff Can, Sr. Director Client Experience, Sysomos, talked about how focusing on these three areas helped Sysomos reduce churn by 25{07c0bb02cae1f0b356e550d14375ff5283a467e66c49238eeeae84ea79201741}. Watch the …
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