In a world where customer expectations are sky-high and data complexity is ever-increasing, Totango Unison is the game-changer that customer success and post-sales teams have been waiting for. Imagine a tool that not only predicts customer churn with laser precision but also unlocks new avenues for growth, ensuring your business thrives in today’s competitive landscape. Welcome to the future of customer success with Unison.
The Evolution of Customer Success and Post-Sales
Gone are the days when customer success was merely about putting out fires. Today, it’s about lighting the path to growth. As digital transformation redefines traditional roles, customer success has become a pivotal player in revenue generation. Despite their critical roles, customer success teams face the daunting task of managing vast data from customer interactions. Extracting actionable insights from this sea of information is often cumbersome.
Introducing the Game-Changer: Totango Unison
Meet Unison, a groundbreaking AI-driven solution designed to revolutionize data management while empowering teams to anticipate customer needs and cultivate deeper relationships. Whether integrated with existing customer success platforms or used independently, Unison excels in Churn Intelligence, unifying customer data to accurately predict churn and uncover expansion opportunities. This enables customer success and revenue leaders to make informed, strategic decisions that safeguard and enhance revenue streams.
The Unique Advantage of Unison
Unison offers a standard AI model for quick deployment and a custom model for enterprises seeking precise risk predictions built on their historical data. These models, tailored to each business’s unique data, distinguish Unison by providing unparalleled accuracy in identifying customer risks well ahead of renewal times. This foresight transforms customer success strategies from reactive to proactive, ensuring sustainable business growth.
Real-World Impact
Imagine a customer success team using Unison to analyze engagement metrics and identify dissatisfied customers early. With targeted interventions, they significantly reduce churn. Now, consider a global enterprise leveraging Unison’s custom model to get well ahead of churn risk, and discover new growth opportunities within their customer base, driving upsells and cross-sells while achieving measurable growth. Executives can forecast revenue with more confidence than ever, thanks to these insights.
“The ability to look at all actions through the lens of revenue is paramount. If my team is able to stay ahead of churn pitfalls that were previously unpredictable, that’s a win and puts a clearer lens on the opportunities to protect and grow customer revenue,” said Conor Nolen, Chief Customer Officer at Drata.
The Future of Customer Success with AI
As AI becomes essential to customer success, businesses can shift their focus from manual data analysis to strategic initiatives. To explore the transformative impact of AI, watch our recent webinar featuring Totango’s Chief Product Officer, Keith Frankel, and co-CEO, Alistair Rennie. They delve into AI’s future in customer success, highlighting how leveraging customer data and AI can help enterprises more accurately predict churn, identify growth opportunities, and swiftly optimize for ideal customer outcomes.
Conclusion
Totango Unison represents a significant leap in customer success and post-sales roles. It not only addresses the challenges of data management and churn prediction, but also provides a roadmap to sustainable growth. For those ready to embrace AI, Unison offers a clear path to redefine success in the digital era. Join the movement and see how Unison can transform your business.