Part of the Customer Success Summit On-Demand Series Customer Success is taking off and has grown beyond being just a function within many organizations. For the last couple of years the industry has gone through several phases of understanding. First looking at why we need customer success, then to what is customer success and finally now to how do we go about implementing best in class customer success. In this new phase where we talk about how to implement best in class Customer Success, what we really must ask ourselves is what are we trying to accomplish? What is the end game that we are striving for? In a recent study, what was found is that for …
Article by Totango Blog. Read entire story here.
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