Totango In Action: Helping Customer Success Professionals Win

As a Customer Success professional sometimes your job can seem daunting. You are responsible for driving the success of your entire customer portfolio and make sure they continue to use your product or service. Without a clear way to listen, understand and engage with your customers you’re often left with more questions than answers. Why did that customer churn without any notice?  How do I make this customer happy? What accounts have seen changes in …
Article by Totango Blog. Read entire story here.